How can we help?
Answers to the most common questions from players and parents. Still stuck? Email us and we'll help.
Contact us
Playing the game
How do I play?
Pick a world on the map and tap Play, then tap to start running. A boss is chasing you! Swipe left or right to change lanes and turn corners, swipe up to jump and swipe down to slide. Grab gems and power-ups, and reach the end of the world before you lose all 3 lives.
How do I open the next world?
Finish a world to earn stars and open the next one on the map. Collect more gems and keep your lives for up to 3 stars.
How do I turn the sound or music off?
Tap the pause button during a run, then Sound or Music. On iPhone, the silent switch also mutes the game.
Does it need the internet?
No. The iPhone app plays fully offline.
Unlocking all 25 worlds
What's free, and what does the unlock include?
Worlds 1–5 are free. One optional purchase in the iPhone app ($2.99 in the US) unlocks worlds 6–25 and all their bosses, forever. There are no ads, no subscriptions and no other purchases.
Why does it ask a math question?
So a grown-up is in charge of purchases. Before any purchase, the game asks a times-table question that a young child is unlikely to answer by accident.
I bought it on another device, or reinstalled the app. How do I get it back?
Open the app and tap Restore purchase on the unlock screen, or Restore purchases on the menu screen (the 🧭 button on the map). Make sure the device is signed in to the same Apple Account that made the purchase.
Can the whole family use one purchase?
Yes. The unlock supports Family Sharing, so everyone in your Family Sharing group gets it on their own devices.
My child asked to buy and the worlds are still locked.
If Ask to Buy is on, the purchase waits for the parent to approve it. Once it's approved, the worlds unlock by themselves. You may need to reopen the app.
How do I get a refund?
Purchases are handled by Apple, so refunds are too. Visit reportaproblem.apple.com, sign in, and choose the World Quest purchase.
Progress and privacy
Where is my progress saved?
Stars and best runs are saved on the device only. Deleting the app also deletes that progress. A purchase is never lost, though: Restore purchase brings it back.
Do you collect any data?
No. There are no accounts, no ads and no analytics, and nothing about you or your child leaves the device. See our privacy policy.